I have travelled to Thailand twice in the past 2 years for a month each trip. I found that every time I went to a hotel from Bangkok to Phuket they will always down grade you on your room hoping that you will not notice Please note these are 4 and 5 start hotels). Please question the room that is offered I only knew I had the wrong rooms because I had photos of what it should look like and the type of beds pillows and curtains used colours and so on. 5 different hotels have tried this and I have argued with them (what I have learnt is don't yell the more you yell the more they ignore you) anyways in the end I was given my correct room as I payed for but on 1 occasion the hotel got me to call my travel agent. which I did the call costed me $110 to sort this problem out which in the end the well English spoken Thai hotel manager pretended he could not speak English on the phone to the travel agent and didn't want to do anything to help. The travel agent called me back on my mobile phone and said they are having trouble speaking with them as they speak broken English I explained that 10 minutes ago they were speaking fluent English with an American accent. The travel agent the explained to me that they will pay the difference and get the room we were meant to have as they wanted to make sure I enjoyed my holiday and didn't want to argue with them anymore. so Just be careful on what room you accept.

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